• Arcserve Backup 17

Arcserve Backup 17

G'day Spiceworks community! I'm currently using Acronis 11.5 Universal Restore as my backup system in my environment and its causing us a few too many issues.

I'm now looking at getting as much information about CA ARCserve D2D and am contemplating making the move over. I've given it a trial on a couple of servers and it seems to be working with no issues at all. If you have any experience with ARCserve, could you please shed some light on any issues you may be facing (licensing dropping off, incompatibility issues, frequent backup failures, ect)? It would be greatly appreciated! Thanks in advance!

I'm currently using Acronis 11.5 Universal Restore as my backup system. CA ARCserve D2D and am contemplating making the move over. I've given it a trial on a.

We use ARCserve and it has never been super reliable but I think that has a lot to do with the guy who set-up the system more than the product. Since going to version 16 we have not had a fully successful backup (Months) so have being using Veeam to do it instead. Now on to the important part, I met with a CA consultant and our reseller yesterday (our renewals are due) and (this shows you why it was most likely the previous guy and not ARCserves fault) we had 21 ARCserve licenses, not agent licenses or SharePoint or anything else, 21 backup licenses. We have 2 backup servers so there is that. We've dealt with ARCserve support previously and they couldn't solve anything and essentially gave up, but they have now promised to have their best engineer look at it (remotely from India) and fix the problems. When its actually working its not a bad product, although its very poor at reporting the reason for failed backups. You'll get an Email that says this JobID:716 Backup Rotation Backup Operation Failed.

With an output of the backup job attached (Which will tell you nothing). So whilst I've had no luck with it I don't know that its the product itself and is likely more the configuration. I went from CA to Acronis some years ago. Prior to that it was BE. Likewise, had a lot of problems with CA, including the complicated interface, the poor support and the promises in the sales literature being misleading regarding ease of use. This was at least five years ago, they may be better now, but that's my experience with them and I won't consider CA or BE.

Now I am looking for something else, again. Acronis had become troublesome last year about this time, failing backups. Since beginning the search for something else I have managed to get Acronis working better. Go figure.:-) I've been evaluating a demo of DataStor Shield for about a week.

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The interface is straight-forward and the support has been excellent. Their AWS cloud storage option is not bad either, compared to many others. Frankly, Acronis is still in the running at this point. Mostly because their cloud storage costs are very reasonable, and we are planning to migrate to cloud for our Offsite backup. Acronis annual fees for support are very good too, and generally the support people get the job done.